HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

WHERE DO WE DELIVER?

LunaVista Goods LLC provides worldwide shipping.

HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

On average, merchandise is produced and shipped from our facility 5-7 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).

Please note that production time and transit time are separate. Total delivery time = production time + transit time. Orders placed on weekends or US public holidays begin production on the next business day.

HOW DO I TRACK MY ORDER?

Once your order has shipped, we will email you a tracking number at the email address provided at checkout. Tracking information may take 24-48 hours to become active on the carrier's website. If you have not received a tracking email within 10 business days of your purchase, please contact us at contact@lunavistagoodsllc.us.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

WHAT IF MY ADDRESS IS INCORRECT?

Please double-check your shipping address at checkout. If you notice an error, contact us at contact@lunavistagoodsllc.us within 12 hours of placing your order and we will do our best to update it before production begins. Once an order has entered production or shipped, the address can no longer be changed, and we are not responsible for packages delivered to an incorrect address provided by the buyer.

WHAT IF MY PACKAGE IS LOST OR DELAYED?

If your tracking shows no movement for more than 10 business days, or your package is marked delivered but you have not received it, please contact us at contact@lunavistagoodsllc.us. We will open an investigation with the carrier and, where the package is confirmed lost in transit, we will reship or refund your order at no additional cost to you.

Delays caused by carriers, customs clearance, extreme weather, or public holidays are outside our control and are not grounds for a refund of shipping charges.

NEED HELP?

Email us at contact@lunavistagoodsllc.us or call +1 (406) 434-1810. We reply within 24 hours on business days.

• If you're not 100% satisfied, let us know and we'll make it right.
• We strive to provide you with the best shopping experience possible. If for any reason you are not satisfied with your purchase, you can return it within 7 days of the delivery date for a refund or exchange.
  • To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please note that certain items, such as personalized or custom-made products, are not eligible for returns or exchanges.
  • If you have any issues with your product, please contact us at jftgmc@gmail.com and we will do our best to resolve the issue.
  • All products sold on come with a 7 day warranty against defects in materials and workmanship. If you believe your product has a defect, please contact us and we will be happy to help you.